Establishing Global Delivery Capability

Overview

A global logistics technology client sought to extend its managed services into a true follow-the-sun support model. With established centres in the UK and India, the organisation required a third hub to ensure continuous 24/7 coverage and scalable project delivery capacity.

The Philippines was selected as the strategic location. While employed by an international consultancy (since acquired by a major global firm), Mark Kaye, now founder of Logistology, was appointed Philippines Country Manager, responsible for building the new delivery centre entirely from scratch.

Challenge

To establish a fully functioning delivery centre in a new geography, the following hurdles had to be overcome:

• Regulatory complexity — navigating national and city-level government agencies to register a compliant trading entity

• Operational setup — selecting and fitting out office space, and implementing secure IT infrastructure

• Talent acquisition — recruiting, training, and retaining skilled staff

• Global integration — aligning the Philippines centre with existing UK and India operations to deliver seamless 24/7 support

• Extended capability — ensuring the centre could also contribute to global project delivery as well as managed services

Approach

As Country Manager, Mark Kaye, now founder of Logistology, delivered a fully functioning delivery centre in the Philippines from scratch, managing everything from regulatory compliance and operational setup to talent acquisition and seamless integration with existing UK and India operations. The work included:

1. Entity & Infrastructure Setup

• Oversaw the legal and regulatory process to establish a local trading entity

• Managed office selection, fit-out, and deployment of enterprise-standard IT systems

2. Team Building & Leadership

• Recruited and trained a local workforce, scaling to 35 staff within two years

• Built a culture of professionalism, resilience, and continuous improvement

3. Global Alignment

• Integrated operations with UK and India delivery centres

• Designed and implemented robust handover processes to achieve true follow-the-sun support

4. Capability Expansion

• Extended the scope beyond managed services to include cost-efficient development capacity

• Enabled the Philippines centre to support complex logistics technology projects for global operators

Results

Within two years, the Philippines delivery centre was fully operational under his leadership as Country Manager:

• 35 staff supporting both managed services and international project delivery

• Continuous 24/7 support through seamless follow-the-sun integration

• Cost-efficient development capability, lowering project delivery costs

• Enhanced resilience and scalability for mission-critical logistics systems

Key Takeaways

This engagement illustrates how end-to-end leadership can create global delivery capability from a standing start. Success required more than technical knowledge — it demanded regulatory navigation, organisational setup, and cultural integration.

This experience now informs how Logistology helps clients design scalable, resilient, and cost-effective operating models for logistics technology and beyond.